Frequently Asked Questions

Guests must be 19 years of age and have a valid credit card to make a reservation. In order to guarantee your reservation, please see the deposit information below:

• Best Available Rate & Package Rates – A first night’s deposit (plus tax) will be taken upon booking. Please note, you’ll be asked to present the same credit card used for booking your reservation at check-in.
• Advanced Purchase Rate – Full payment is due at the time of booking. No refunds will be issued for this rate if cancelled.
• Long Term Rate (27+ night stays) – First 30 nights’ deposit will be taken 30-days prior to the arrival date.
• Online Travel Agents – Guests who booked via online travel agents or other third party travel professionals are advised to contact their booking provider for information on their policies.

*Please note, these policies have been updated as of March 1st, 2023 and may not reflect the same policy for reservations booked before this date. Please refer to the guest confirmation letter for the correct guarantee and cancellation policy for your reservation.*

Reservations must be cancelled prior to the time frames listed below or deposit will be forfeited.

• Best Available Rate & Package Rates – Reservation must be cancelled prior to 72-hours of arrival time (4:00PM PST).
• Advanced Purchase Rate – This rate is non-refundable. If you change or cancel your booking you will not get a refund or credit to use for a future stay.
• Long Term Rate – Reservation must be cancelled prior to 30-days of arrival time (4:00PM PST).
• Online Travel Agents – Guests who booked via online travel agents or other third party travel professionals are advised to contact their booking provider for information on their policies.

*Please note, these policies have been updated as of November 19, 2021 and may not reflect the same policy for reservations booked before this date. Please refer to the guest confirmation letter for the correct guarantee and cancellation policy for your reservation.*

Please note that a change in the length or dates of your reservation may result in a rate change.

Check In: 4:00 p.m. PST – Our Resort office is open 9am to 5pm. If you’re going to check-in after hours, please call the resort in advance for late check-in procedures.

Check-Out: 11:00 a.m. PST – If you require a late check-out, please contact us at 1-250-642-2635 and we will do our best to accommodate you (late checkout fees apply).

Late Checkout Policy:

• All late checkout requests must be approved prior to checkout day.
• At 1:01p.m. PST on checkout day, a late checkout fee equal to 50% of that day’s Best Available Rate plus applicable taxes will be charged.
• At 3:01p.m. PST on checkout day, a late checkout fee equal to 100% of that day’s Best Available Rate plus applicable taxes will be charged.

Early Check-ins can be requested through our Guest Services Team on the day of arrival only, via phone, email or through our contactless check-in app, Canary.

Please note, there is a $50+tax charge for Early Check-ins and all requests are not guaranteed as they are based on availability. This request will only be approved if we have a room available.

Yes! Each building at SookePoint Ocean Cottage Resort is built cliffside, situated overlooking the ocean. With only 2 to 3 Cottage Suites per building at different angles and elevations, this offers unobstructed views no matter if you are on the bottom or the top floor. Enjoy the exhilarating wave action on the rugged wild coastline with views overlooking Emerald Bay and beyond towards the Juan De Fuca Strait.

Our Resort offers a couple Cottage Suites that are designated as pet friendly. Please check out our Pet Friendly Accommodations page for more information.

Unfortunately, we cannot guarantee Cottage room numbers or location until day of arrival. We are a unique vacation rental property with many different cottage suite styles. We try our very best to place guests in a suite that meets their needs based on their requests. We also have owners who stay in their cottages and last minute maintenance issues also arise which makes guaranteeing suite numbers difficult.

We do not recommend travel without a vehicle. SookePoint is in a remote location, set away from any public transportation and is at the end of a very quiet road.

Each Cottage has dedicated parking for one vehicle. Guests must display parking pass enclosed in their check-in package. For overflow parking options, please contact Guest Services at  reservations@sookepointresort.ca

At this time, Strata Bylaws restrict BBQ use anywhere on the property.

Since all units are individually owned, cable packages vary in each suite. If you have a certain platform that you would like to watch while staying with us, we would suggest bringing a casting device.

Yes, please let us know before you arrive if you would like to rent and a high chair or playpen, we have a limited number of these items on site. High chairs are $10/night (plus tax) and playpens are $15/night (plus tax).

At this time we do not have any accessible suites.

Please note that guests will need to negotiate exterior stairs to access ALL cottages at SookePoint Ocean Cottage Resort. The Resort is built cliffside on the edge of the ocean and accessing some lower cottages require guests to descend numerous stairs. Guests with mobility challenges should speak directly with our guest services team when making a reservation to ensure the cottage they reserve is accessible to them. Due to high occupancies, last minute changes to cottage assignments may not be possible.

Our Resort will be under active construction for several years as we develop more phases.

Yes! If you are planning to visit us at SookePoint, it is definitely recommended to pick up your groceries and supplies beforehand. There is a very small convenience store along the way, about 15 minutes from the Resort, and a larger grocery store about 30 minutes away in the middle of the Village of Sooke.

SookePoint Ocean Cottage Resort is a non-smoking resort and smoking is allowed only in designated areas. A $250.00 charge will be incurred if you are discovered smoking in one of the Cottage Suites.

Your Cottage Suite is only cleaned upon departure. Daily housekeeping is available for an additional fee. Please ask our reservation agents for more information.

Yes! All of our Cottage Suites have their own wireless internet access.

Due to our remote location, some cell phone signals can be very weak or non-existent. Our close proximity to the US border means that guests often find service will be switched to a US provider while staying with us as this is the closest cell phone tower. We recommend turning off your data roaming, if you do not want to be charged US data fees, and instead using the complimentary WiFi provided in your cottage suite.

Most of our Cottage Suites at SookePoint offer a small balcony that you can step out onto. No outdoor seating is provided.

There’s no restaurant directly on-site. The closest restaurant is approximately 30 minutes drive from the Resort.

From time-to-time our Resort experiences power outages due to storms or planned BC Hydro work. The cottages are equipped with a backup generator system that is turned on by an onsite crew member, and then needs to be switched on manually in each cottage. We will give you instructions on how to do this in your check-in package. Please note that not all outlets and appliances will operate as the backup power is minimal. Power will be active to a couple kitchen counter outlets, the fridge, the microwave, fireplace, and pot lights in the hall and living room.

Currently, we do not have a designated EV charging station. Please fully charge prior to heading to the resort in either Colwood or Sooke.

Due to Covid-19 cleaning protocols, sufficient cleaning time and availability, we are unable to guarantee late check-outs or early check-ins. Please call us during office hours on the day of your arrival/departure to check availability.

Each vacation rental suite at SookePoint Ocean Cottage Resort is a privately owned vacation home and we hope that you enjoy it as your own during your stay.  Please note that the renter will be liable for any items are missing or damaged during their stay and the replacement costs will be charged to the credit card on the reservation.

Currently, we have a gym facility that is open during office hours for our guests. In the future, we anticipate to have a spa, restaurants, cafes, pools, hot tubs, tennis courts, and much more!