Frequently Asked Questions
Find Out More About the Resort
Enhanced Cleaning Fee:
Due to COVID-19, housekeeping sanitization procedures have changed dramatically and we are committed to meeting or exceeding protocols provided by the BC Centre for Disease Control, WCB and the Provincial Health Authority to keep all of our guests and employees safe. Because of these new procedures, we will be charging a $32/stay+tax enhanced cleaning fee to all guests of our Resort until these protocols are relaxed. For more details on our sanitization procedures, please visit www.TrueKey.ca/COVID-19.
When Can I Check In? Check Out?
Check In: 4:00 p.m. Our Resort office is located in unit 48B and is open 9am to 5pm. If you’re going to check-in after hours, please call the resort in advance for late check-in procedures.
Check-Out: 11:00 a.m. If you require a late check-out, please contact us at 1-250-642-2635 and we will do our best to accommodate you.
How do you Guarantee my Reservation?
Guests must be 19 years of age and have a valid credit card to make a reservation. In order to guarantee your reservation, a deposit will be required at time of booking. Please see the deposit schedule below.
- 1-26 night stays – a deposit equal to first night room and tax will be taken at time of reservation.
- 27+ night stays – a deposit of 50% of the booking total will be taken at time of reservation.
- 120+ night stays – first month and last month deposit will be taken at time of reservation.
- Non-refundable offers and the Advanced Purchase Rate – the full amount of room and tax will be taken at time of reservation.
What is Your Cancellation Policy?
To receive a full refund of deposit, reservations must be cancelled prior to the time frames listed below.
- 1-6 night stays – reservation must be cancelled prior to 72-hours of arrival.
- 7-26 night stays – reservation must be cancelled prior to 7-days of arrival.
- 27+ night stays – reservation must be cancelled prior to 30-days of arrival.
- Non-refundable offers and the Advanced Purchase Rate – no cancellations or refunds will be issued for these rate types.
Do you have pet-friendly suites?
Our Resort offers a couple suites that are designated as pet friendly for $50/pet/stay (up to 2 dogs, under 25lbs). Please check out our Pet Friendly Accommodations page for more information.
Should I Bring Groceries?
Yes! If you are planning to visit us at SookePoint, it is definitely recommended to pick up your groceries and supplies beforehand. There is a very small convenience store along the way, about 15 minutes from the Resort, and a larger grocery store about 30 minutes away in the middle of the Village of Sooke.
Can I Smoke?
SookePoint Ocean Cottage Resort is a non-smoking resort and smoking is allowed only in designated areas. A $250.00 charge will be incurred if you are discovered smoking in one of the vacation rental suites.
What about Housekeeping?
Your suite is only cleaned upon departure. Daily housekeeping is available for an additional fee. Please ask our reservation agents for more information.
Where Can I Park?
All of our vacation rentals have parking for 1 standard sized vehicle in an assigned stall. If you need more space, in order to arrange use of overflow parking for additional or oversized vehicles please contact us in advance at email@example.com
Do I Need a Car?
We do not recommend travel without a vehicle. SookePoint is in a remote location, set away from any public transportation and is at the end of a very quiet road.
What About Internet Access?
Yes! All of our accommodations have their own wireless internet access.
Will My Suite Have a Balcony?
Most of our rooms at SookePoint offer a small balcony that you can step out onto (Studio Suites excluded). The 2 Bedroom + Den option will have a larger balcony. No outdoor seating is provided.
Is There a Restaurant at the Resort?
There’s no restaurant directly on-site. The closest restaurant is approximately 30 minutes drive from the Resort.
What Can I Do in Sooke?
Lots! You can go whale watching, fishing, mountain biking, hiking, or any number of other amazing outdoor excursions. And let’s not forget our local spas, wine tours, restaurants, and more. Check out our Local Attractions and Activities pages for more ideas. (Note: Most activities and experiences are about a 30 minute drive from our Resort).