Best Rate Guarantee
When you book a stay at our resort, we GUARANTEE you will get the best rate. How can we guarantee this? Simple.
What is a “Best Rate”?
If you do find a lower rate on another website within 24 hours of booking your reservation with us, simply follow the directions below.
What do I do if I find a lower rate?
To proceed with the claim please send us ALL the following information via email to reservations@sookepointresort.ca:
a. Guest Name
b. Check In/Check out Date
c. Website address where you found the lower rate
d. A screenshot featuring the date and time at which you found the lower rate. The screenshot must show the dates of travel, room type, rate and inclusions.
What are the main requirements to get the guarantee?
The rate on the other website must be for the same room type, same number of guests, same currency and for the same date(s), as ours. The other website’s rate must also be publicly available for viewing and booking. All of these conditions must still be in place at the time your claim is processed.
A Guest Services agent must be able to verify the lower Internet rate and the other information above for the applicable date(s).
This guarantee is available on new bookings only and does not apply to specials that our Resort offers.
Our team will respond within two working days, verifying if the rate meets all of the terms and conditions. Once confirmed, the reservation will be modified in order to match the lower rate and corresponding discount, and a confirmation with the new price will be sent to you. If the rate does not meet all the terms and conditions, within the same time frame, an email will be sent to you explaining which conditions did not apply.
