Check-In Information

Dear Valued Guest,

Please familiarize yourself with the following suite use policies:

• Please do not use the deadbolt on the main entrance door as a door stop. This may cause damage to the door frame.
• Units that have electric blinds will be clearly marked and should NOT be used manually as this causes permanent damage. Blinds should be operated using the remote or wall mounted panel only. Please do not pull on these or try to fix them, please contact our team if you have issues.
• Due to our remote location, power outages can occur and we advise you to familiarize yourself with the instructional guide provided in the section below.
• Please note that we are on a septic system and as such all cooking grease should be disposed of in the garbage and only disposable toiletries should be flushed.
• Please note that drone use is strictly prohibited.
• Mosquitos can be quite bothersome in summer months and we suggest that all windows be closed at dusk and dawn when they are most active.
• BBQ’s and any sources of open flame are prohibited as per Strata Bylaw.
• Dryer sheets should not be used in the vent-less dryer found in your suite.

Please note in fall/winter due to high winds it can be common for our property to lose power. If your cottage has access to the back-up power, then there will be an instruction sheet in the living room. This will walk you through finding the breaker panels, and which switches to flip.

Please note that not all outlets and appliances will operate as the backup power is minimal. Power will be active to a couple kitchen counter outlets, the fridge, the microwave, fireplace, and pot lights in the hall and living room.

If you have any questions, please come see us at Guest Reception (during office hours) or call the after-hours phone at 778-535-6027.

Thank you,

True Key Hotels & Resorts Ltd.

Our hours of operation are:

Every Day – 9:00 to 5:00 pm

Our team is equipped with an on-call phone for emergencies, 778-535-6027. Please only use this number for emergency situations or for anything that cannot reasonably wait until the following morning. Emergency services can be reached by dialing 9-1-1.

For the comfort of our guests, please note that quiet time is 10:00pm.  Please be sure to notify the on-call manager on the after-hours phone at 778-535-6027 if you are being disturbed so that we can address the problem quickly

Please note that drone usage is prohibited due to concerns with guest privacy.

Our guest fitness center is located in unit 48B and is open during our front desk hours of operation. Please come to Guest Services to retrieve an access key.