Check-In Information

Dear Valued Guest,

Please familiarize yourself with the following suite use policies:

• Please do not use the deadbolt on the main entrance door as a door stop. This may cause damage to the door frame.
• Units that have electric blinds will be clearly marked and should NOT be used manually as this causes permanent damage. Blinds should be operated using the remote or wall mounted panel only. Please do not pull on these or try to fix them, please contact our team if you have issues.
• Due to our remote location, power outages can occur and we advise you to familiarize yourself with the instructional guide provided in the section below.
• Please note that we are on a septic system and as such all cooking grease should be disposed of in the garbage and only disposable toiletries should be flushed.
• Please note that drone use is strictly prohibited.
• Mosquitos can be quite bothersome in summer months and we suggest that all windows be closed at dusk and dawn when they are most active.
• BBQ’s and any sources of open flame are prohibited as per Strata Bylaw.
• Dryer sheets should not be used in the vent-less dryer found in your suite.

Please note in fall/winter due to high winds it can be common for our property to lose power. The cottages are equipped with a backup generator system that is turned on by an onsite crew member, and then needs to be switched on manually in each unit.

If the power goes out:

Allow 15 mins+ for the backup generator to be turned on.

Then, find the cottage electrical panels – they are commonly behind canvas artwork in the master bedroom or hallway.

Open both panels. You should see two large breakers, one for main power one for emergency power. Both breakers cannot be on at the same time. Switch the main breaker off, slide the vertical metal strip and hold it in place to allow the emergency breaker to then be switched on.

Please note that not all outlets and appliances will operate as the backup power is minimal. Power will be active to a couple kitchen counter outlets, the fridge, the microwave, fireplace, and pot lights in the hall and living room.

Once the power is restored, you will need to follow the steps in the electrical panel in reverse order.

If you have any questions, please come see us at Guest Reception (if during office hours) or call the after-hours phone at 778-535-6027.

Thank you,

True Key Hotels & Resorts Ltd.

Our hours of operation are:

Monday – Sunday: 9:00 – 5:00 pm

Our team is equipped with an on-call phone for emergencies, 778-535-6027. Please only use this number for emergency situations or for anything that cannot reasonably wait until the following morning. Emergency services can be reached by dialing 9-1-1.

For the comfort of our guests, please note that quiet time is 10:00pm.  Please be sure to notify the on-call manager on the after-hours phone at 778-535-6027 if you are being disturbed so that we can address the problem quickly

Please note that drone usage is prohibited due to concerns with guest privacy.

Our guest fitness center is located in unit 48B and is open during our front desk hours of operation.

If you have any trouble with your Wi-Fi or TV’s, please let us know. Please note that Canadian cell phones will roam over to US cell providers due to our close proximity to the USA. When you are not connected to Wi-Fi, you may need to turn roaming off on your phone settings or you will incur data use charges.

Smoking is not permitted in the units, on the balconies or near the entrances of any cottage. Smoking is permitted in the parking lot area only.

Please note that we do not provide daily housekeeping. Should you find yourself needing anything, please let our staff know. Please note the development has a septic system that very is sensitive. Please do not flush anything except toilet paper down the toilets and be mindful of what goes down the sink drains. Thank you. 

Our Guest Directory contains information that may be useful to you during your stay at our resort and in the Sooke area. Should we be missing information you are looking for, please be sure to dial 250-642-2635 on your phone and our guest services agents will do their utmost to find the information for you.

Check out time is 11:00 AM on your departure date.  Please lock your unit and checkout with guest services at Guest Reception.

If checking-out prior to our office being open, we ask that you clear all charges the night prior to your departure and advise the front desk that you will be leaving before the office is open in the morning.

The recycling and compost receptacles are located near the “Site Office” trailers. Follow the green fabric-lined fence, and there will be an opening leading to an animal resistant storage unit. We appreciate you taking care of your garbage and recycle! Thank you.

Please make sure all dishes are washed.  If your unit has a dishwasher, please kindly load the dirty dishes and start the dishwasher before checking out. Door keys can be left in the suite upon departure if outside of office hours. 

From a day at the spa to a day golfing, fishing excursions or ziplining – we can help you plan your activities for your upcoming stay. Just contact us and tell us what you are interested in doing!